1) Information We Collect

We may collect the following categories of information when you interact with us such as your identity & contact information name (phone number, email, mailing address). Business & Service Details: company name, role, project or claim-related information, and reasons for contacting us. Preferences & Requirements: housing, travel, accessibility, or service-related preferences you share with us. Operational Metadata: communication preferences, timestamps, internal notes, and service status updates. Website Data: information collected automatically via cookies or similar technologies (see §11). We do not collect government ID numbers or payment card details directly through our website.

By providing your phone number on our website forms, you verify that you own the mobile number provided and explicitly consent to receive transactional and promotional SMS text messages from DelaVille Group.

How we collect your number: We collect your phone number when you voluntarily submit it via our online forms.

Purpose: Your number will be used to send appointment reminders, account updates, and marketing offers.

Opt-Out: Consent is not a condition of purchase. You can opt out of SMS communications at any time by replying STOP to any message.

2) How We Collect Information

We collect your phone number when you voluntarily provide it to us for the purpose of sending you SMS notifications, reminders, and promotional offers. It is directly from you when you contact us via form, email, phone, or SMS. Also automatically from our systems (e.g., logs of communication or form submissions). Lastly, from third-party partners (e.g., insurers, relocation companies, landlords, or vendors) when they provide information in the course of a housing placement or partnership.

3) Why We Use Your Information

We process personal information to deliver and improve our services. Communicate with you about requests, projects, or partnerships. Maintain accurate records and operate internal systems. Comply with applicable legal obligations and prevent misuse or fraud. Legal bases (where required by law, such as GDPR): performance of a contract, legitimate interests, consent, and compliance with legal obligations.

4) How We Share Information

We share personal information only as necessary to operate our business such as service providers and vendors who support CRM, communication, cloud storage, scheduling, and related functions. Also, business partners such as landlords, insurers, relocation specialists, or vendors when necessary to fulfill housing or service requests. Lastly, legal & safety as required by law or to protect rights and safety. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell personal information and do not share it for cross-context behavioral advertising.

5) SMS/Text and Email Updates

By providing contact information, you may receive service-related communications (confirmations, scheduling, status updates). You may opt out at any time:

SMS: reply STOP to end messages.

Email: use the unsubscribe link (if available) or email us directly.

6) Data Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. While no system is 100% secure, we actively monitor and work to prevent, detect, and respond to potential incidents.

7) Data Retention

We retain information only as long as necessary to provide services, maintain records, and meet legal or compliance requirements. Data no longer required is deleted or de-identified in line with retention schedules.

8) Your Privacy Rights

Depending on your location, you may have rights to the following:

Access, correct, or delete your information.

Receive a copy of your information in portable format.

Opt out of certain processing.

Withdraw consent for optional uses (e.g., SMS updates).

To exercise your rights, contact us (see §13). Verification may be required.

9) Children’s Privacy

Our services are not directed at children under 13 (or under 16 in some regions). We do not knowingly collect their data. If you believe a child has provided data, contact us and we will delete it.

10) International Data Transfers

We are based in the United States. If you submit data from outside the US, it may be transferred to and processed in the US and other locations where our service providers operate.

11) Cookies & Similar Technologies

Our website may use cookies or similar tools to operate, remember preferences, and analyze usage. Where required by law, we will obtain consent. For more, see our Cookie Policy.

12) Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or in law. Updates will include a new Effective Date and, where required, a prominent notice. We review this policy at least annually.

13) How to Contact Us

For questions or to exercise privacy rights:

Email: [email protected]

Mail: DelaVille Group, LLC – Privacy, 1846 E Innovation Park Dr, Oro Valley, AZ 85755

Subject Line: “Privacy Request – [Your Name]”

If you are in the EEA/UK and believe we have not resolved your concern, you may contact your local data protection authority.

14) Region-Specific Disclosures

California (CCPA/CPRA): See §§1–4. We do not sell or share personal information. You have rights to access, correct, delete, and opt out.

Virginia/Colorado/Connecticut/Utah: You may have similar rights, including appeals if we deny your request.

EU/UK (GDPR): You may have rights of access, rectification, erasure, restriction, portability, objection, and to lodge complaints with supervisory authorities.